🎧 Solutions for Teams
Support AI systems that scale response speeds
Handle growing ticket volumes without scaling your team. We connect your shared email inboxes, support chats, and product knowledge bases.
The problem
What's broken today
These pages should quickly mirror the buyer's pain before introducing the AI system.
Delayed First Response Times
Customers wait hours for simple answers, decreasing satisfaction and loyalty.
Repetitive Ticket Sorting
Support managers spending hours reading, tagging, and assigning incoming emails.
Scattered Help Guides
Information is spread across docs, Slack chats, and PDFs, making answers slow to find.
Delivery model
We turn the team workflow into a managed AI operating system
Map the workflow
We identify triggers, handoffs, data sources, risks, and the human approval points that matter.
Build the system
We connect the tools, prompts, models, automations, and interfaces into a production-ready workflow.
Launch and improve
We test with real cases, train your team, monitor performance, and improve the system after launch.
AI capabilities
What Nopeus automates
Instantly Classification
Tag tickets by customer sentiment, request category, and urgency as they arrive.
Grounded Knowledge Search
Answer customer FAQs instantly using only information from your verified docs.
Agent Draft Assistance
Draft replies for human agents in Zendesk, letting them review and reply in one click.
Support Escalation Rules
Automatically flag critical accounts or high-urgency keywords and escalate to managers.
Example workflows
See it in action
Ticket Triaging Flow
- 1 Ticket received
Customer submits support request via email or web portal.
- 2 Sentiment analysis
AI checks for urgent language, customer value status, and category.
- 3 Ticket routed
Tag is added, priority set, and ticket routed to the correct agent group.
AI Support Assistant Flow
- 1 Customer asks question
Customer sends a technical question via website chat.
- 2 Knowledge lookup
AI searches vector database of product manuals and FAQs.
- 3 Draft reply generated
A precise, polite answer with link citations is drafted for agent review.
FAQ
Common questions
Can we test the AI on a small channel first?
What helpdesk systems do you support?
How do you handle complex technical issues?
Elevate your support operations
Book an AI Opportunity Audit to evaluate your support tickets and design a custom support copilot.